If you are having issues logging in, there are two things that can be tried to assist with your login.  Please try removing the zeros at the beginning of your user name if one shows on your proxy.  i.e.  000123456789 would be changed to 123456789.

Alternately, if you are having issues and do not have any zeros in front of your your user name, please add 000 in front of your username if you have a 9 digit username, or 00 in front of your username if you have a 10 digit username.     i.e.. 123456789 would be entered as 000123456789 or 9912345678 would be entered as 009912345678.